Casual Customer Experience Officer
The Opportunity
Are you someone who wants to make a difference in the Rangitīkei community?
As a Casual Customer Experience Officer, you’ll help our customers and community members access the information, resources and services they need.
This is a casual position based in Marton, intended to provide flexible, as needed support to the Customer Experience Team. It does not guarantee regular working hours.
About You
As one of the first points of contact for Council, you’ll play an important role in creating a positive and welcoming experience for our customers and community.
You’re friendly, energetic, have a can-do attitude and are able to think on your feet. You’ll also have a genuine passion for providing great customer service and creating positive experiences for our community.
As this is a casual position, you’ll need to be flexible and available to work when required to support the team.
What You Will Do
- Take ownership of customer queries and ensure they are responded to within agreed timeframes
- Add value to customer interactions by understanding, respecting and assessing their needs
- Maintain a good understanding of Council’s role and functions, and keep up to date with relevant events, meetings and news
- Confidently manage conversations around difficult or sensitive topics while providing empathy and professional support
What You Will Bring
- Proven customer service experience
- A high level of interpersonal and communication skills
- The ability to demonstrate and apply our organisational values in every interaction
- A strong understanding of, and commitment to, putting the customer first
- Strong computer literacy and confidence using Microsoft Office programmes, particularly Word and Excel
- Flexibility and reliability to work on a casual, as-required basis
The closing date for this role is 5pm on Sunday 01 November 2026.
We’ll be reviewing applications as they come in and may progress suitable candidates before the closing date, so we encourage you to apply early.
For any enquiries about this role, please contact sarah.hale@rangitikei.govt.nz.
Who are we
He oranga Whenua, He oranga Tangata, He oranga Wairua. Tihei Mauriora!At Rangitīkei District Council, we believe in bringing together thoughts, perspectives, and expression from all kinds of backgrounds. Our team strive to create a space and culture where you feel like you belong. We also believe in a balance between work and play that allows you to enjoy life.
Values
We are driven by our values.
Our smaller structure means when you join RDC you can make a real difference. Our close-knit team have an impact on one another and the local community every day.
The Rangitīkei District Council is an Equal Employment Opportunity employer, we welcome and support people of all gender identities, ages, ethnicities, sexual orientations, religions and those with disabilities or are neurodiverse.