Survey of Residents about Council services

A big thank you to everyone who took part in the recent postal and online survey about Council's services.

The Council undertakes regular satisfaction surveys amongst residents as part of the performance framework agreed with our auditors and your help is greatly appreciated. The research was carried out as part of a shared service arrangement with Whanganui District Council. There was a great response.

The winner of the prize draw (an iPad Mini) lives in Marton. Congratulations!

This survey focussed on two major aspects of Council activity:

• Roading network and footpaths because this accounts for about 40% of Council’s total spend;
• Community and leisure group of activities because this an area where Council needs to make the greatest change over the coming 10-20 years.

Generally, most respondents felt that Council’s provision of services was as good as or better than last year.

A relatively high proportion of residents (10% or greater) perceive that Council performance in swimming pools, libraries and parks and reserves is “better than last year”. This suggests that these services are meeting, or exceeding, the expectations of the community.

In two areas of Council’s service provision, roading and public toilets, opinion was equally divided between whether Council’s performance this last year was better or worse than last year.

A full copy of the survey and results is available here:

Residents Survey and Results 2016

This year Council also asked for satisfaction ratings in a number of areas to so with customer service. This data is currently being analysed so that specific actions can be taken to improve our service to you.