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Complaints & Resolutions

Rangitīkei District Council values feedback from the community. It’s important that we know what we’re getting right so we can keep doing it. However, like any other public agency we will often receive complaints.

We know that we provide a wide range of services and make decisions on situations where people might have conflicting opinion: especially around us using our regulatory and enforcement powers. We also sometimes make mistakes or fail to meet expectations.

Whatever the cause, we have a duty to ensure the community has a way to positively resolve issues before they escalate into serious problems. This will help us make better decisions, make our services better, and help us build a trusting, positive relationship with our community.

If you have an issue/complaint you would like us resolve, please fill in the Resolution Form below.

Council has a dedicated Service Delivery Officer who will respond to your email. For more information or to speak to our staff directly contact us by:

  • Opening Hours: 8am - 5pm Monday to Friday
  • Postal Address: Private Bag 1102, Marton 4741
  • Call Free: 0800 422 522 - 24hrs
  • Phone: 06 327 0099
  • Email:

Other Information

RDC Unacceptable Customer Conduct Policy

RDC Complaints and Issue Resolution Policy

Resolution Form

If no, please first log a request for service.
You may attach a file with additional information. If your form is returned with an error you will need to reattach the file. Your file must be smaller than 8MB.

Note: The Service Delivery Officer will make contact within two business days.