Customer/Visitor Conduct Policy
Rangitīkei District Council (RDC) provides a range of community facilities for people to visit and enjoy, and where they can interact with its workforce. Customers who visit our facilities and/or who interact with us through other avenues such as phone and email can
expect to:
- Be provided with friendly and helpful service
- Be treated with courtesy and respect
- Be in a safe and welcoming environment
Likewise, RDC expects its visitors to:
- Treat RDC workers and other visitors with courtesy and respect
- Follow all reasonable safety rules or instructions
- Treat buildings and everything within them with care
This policy defines our approach for dealing with the very small minority of people whose behaviour becomes unreasonable and/or unacceptable. It also lays out the actions we might take to manage unreasonable and/or unacceptable customer conduct.